Lauren Rose Designs -  Fashion with Beauty and Distinction
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shipping & return policy

ORDER PROCESSING
You should expect in-stock items to ship within one week. You will be informed of any delay due to items that are temporarily out of stock.

SALES TAx
A sales tax of 8.25% is added to all orders shipped to California addresses. Sales tax is not charged on shipments to recipients outside of California.

PAYMENT
Lauren Rose Designs accepts American Express, VISA, MasterCard and Discover credit cards. We also accept ATM cards with a VISA or MasterCard logo. We do not accept cash, checks or CODs.

For your protection, our on-line shopping cart transmits all credit card numbers using highly secure 128-bit encryption. For increased security, we do not store your credit card information on a server.

INTERNATIONAL ORDERS
Orders from international customers will be processed within one week. You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by customer.

RETURN POLICy
We are confident that our products will exceed your expectations. However, in the event that you are not completely satisfied, any item may be returned to us within 14 days of delivery confirmation for an exchange or refund (less shipping/handling/insurance costs). Please follow these 4 simple steps:
  1. Request your RMA Number. Please request a Return Materials Authorization Number (RMA) You can e-mail us at info@laurenrosedesigns.com to request the RMA. We cannot accept any returned merchandise without an RMA number. Please write the RMA number or the original invoice and on the return shipping label.
  2. Carefully Pack the Merchandise. Refunds will only be issued for items returned in new condition, with tags attached, unworn and unused, with all original packaging, boxes and paperwork.
  3. Ship it to us. Returns must be received by us no later than 14 days from the date of delivery confirmation. Please ship returns to us via an insured and trackable carrier such as UPS, FedEx or DHL. Also, please keep your return shipping receipt and tracking number for your reference during the return process.  Lauren Rose Designs is not responsible for any uninsured package, it is the responsibility of the shipper to acquire insurance for their return.
  4. Receive your refund or exchange. Refunds and exchanges are normally processed within 7 days from the day the merchandise is received and inspected by our returns processor.

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